You can find answers to commonly asked questions below
Account Related Queries
How do I register?
It is advisable to register an account with us to get a hassle free shopping experience. All you have to do is enter your Email-ID and fill your details to register.
I have trouble logging in/registering.
The problem could arise due to the network. You can try logging in from another device or clear your browser before trying again, if the problem persists.
Do I need to have an account if I want to place an order?
No, all you need is an e-mail address. It is advisable to register before adding products to your cart, but you can also place an order and track it as a guest.
Order Related Queries
How do I place an order?
1. To place an order, tap on the required category or brand from the navigation bar on the top.
2. You can continue to scroll through, or you could search for a specific brand or product directly into the search bar.
3. You can start purchasing by adding items to your cart.
4. Once your cart is ready, you can proceed to the checkout area, where you will be able to see the total cost of your products and shipping charges excluding VAT.
What are the accepted payment methods?
Local debit cards, Visa, Mastercard, AMEX are accepted.
How are orders going to be delivered to me?
The Bubble Wrap shipping partner will help in delivering the products to your doorstep hassle free.
Can I track my order?
Yes, once an order is placed, you can track its status by logging into your account. Additionally our shipping partner will send you tracking information to your mobile device or email.
Can I personalize my order?
We are not providing this service at the moment, However this will be available in the future. Stay tuned!
Can I change the order once payment has been processed?
Yes. In case you change your mind, ensure to request for a cancellation and refund at (customercare@thebubblewrap.com) within 24 hours of placing your order. Next, we will issue a gift card with the amount you spent, and you can use it to place the order of items you require.
Can I reserve an item and buy it later?
We believe in providing our customers a fair opportunity to shop our most in-demand styles. You can only add items to your wishlist, but you can’t reserve an item.
